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HK$20,000

Mobile device management - customer service representative

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Hong Kong

Mobile Device Management – Customer Service Representative Summary: Our client is seeking a Customer Service Representative to support a new Mobile Device Management Services program. In this role you will be providing service and support for end users on the procurement of new mobile devices, changes to calling plan features, billing inquiries as well as managing a mobile device spare pool. This is a full time position with the hours of 8:00am to 5:00pm, Monday – Friday. Responsibilities: • Provide exceptional customer service • Ensure all orders/transactions are recorded in the Mobile Device Management Portal • Provide translation services between the portal supplier and mobile carriers and /or end users • Asset Management of the spare pool inventory • Identifies and escalates priority issues • Stays current with relevant training on portal operations. • Conducts all assigned job duties in a timely and productive manner • Completes other duties as assigned • Ensures compliance with all company procedures and guidelines including Code of Business Conduct and Ethics Qualifications: • Excellent verbal and written Cantonese communication skills • Excellent verbal and written English communication skills • Demonstrated knowledge of customer service principles and practices • Ability to interact and build strong working relationships with customers and peers • Demonstrated experience working in a customer service environment • Background in mobile device or IT support preferred Email your cv at glenn17x@yahoo.com

5 months ago In Customer Service

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Eil global

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Hongkong

Salary

Payment Rate

Monthly

Base Salary (Up To)

HK$20,000

Candidate Requirement

Education Level

Degree and higher

Language Requirement

Cantonese

Other Information

Recruitment Agent

No

Listed by glenn17x

Very Responsive

Verified

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Reviews for glenn17x

shen1203

2019 Sep

Great